ROVE ADVENTURES
TERMS & CONDITIONS
Rental terms for The Hideout, The Haven, The Nest and The Sterling. Please read carefully — booking a ROVE vehicle or tour means accepting these terms.
1. Rental Period, Rates & Distances
Minimum rental period: 3 days for all self-drive vehicles.
Rates (per calendar day):
• The Hideout (Black Jimny) — R2,000
• The Haven (White Jimny) — R2,000
• The Nest (Suzuki Eeco) — R1,650
• The Sterling (VW Caravelle, driver-led) — R1,000 per person, per day (min 2, max 6 pax)
Distance allowance (self-drive):
• 3+ day rentals: 300km per day included
• Excess km rate (over the 300km/day allowance):
— The Hideout · The Haven · The Nest — R3.45 per km
— The Sterling — R5.00 per km
Rental days are calculated per calendar day. Day of pickup and day of return each count as a full day, regardless of hour.
Long-term discounts (self-drive):
• 14–29 days: 5% discount
• 30+ days: 10% discount
2. Pickup & Return
Cape Town only. All rentals are collected and returned at ROVE's Cape Town base. We do not currently offer secondary depots, one-way rentals, or delivery to other cities.
3. Office Hours
• Monday–Friday: 08h00 – 17h00 (last handover 16h00, last return 16h00)
• Saturday: 08h00 – 14h00 (last handover 13h00, last return 13h00)
• Sundays & Public Holidays: by prior arrangement only
• Closed: 25 December, 1 January
After-hours fee: R750 per collection or return outside standard hours (subject to availability and prior arrangement).
4. Collection & Handover
Vehicle handover takes approximately 90 minutes and includes a walkthrough of the vehicle, off-grid kit, rooftop tent demonstration, and route briefing. Signing the Vehicle Condition Report confirms acceptance of the vehicle's condition at collection.
Any issue, malfunction, or discomfort must be reported to ROVE within 24 hours of collection. Claims raised only on return will not be considered. Rental days lost due to late collection will not be credited.
5. Return
Please allow 45 minutes at drop-off for vehicle and equipment inspection.
• Vehicles must be returned with a full fuel tank. Fuel top-ups will be deducted from the security deposit at cost.
• Vehicles must be returned clean (interior, exterior, equipment). Vehicles returned excessively dirty will incur a R1,000 cleaning fee.
• Late returns without prior arrangement: full day's rental per calendar day.
• Early returns: no credit for unused days.
• Smoking in vehicles is not permitted. A R3,500 deodorising fee will be charged for any evidence of smoking.
6. Driver's Licence
A valid Code B (EB) or Code 08 South African, or English international driver's licence, is required for all self-drive vehicles.
7. Minimum Age
• Minimum age: 23 years for all self-drive vehicles
• Drivers aged 21–22 may be considered with a R1,500 young-driver surcharge and a minimum of 3 years of licensed driving
8. Payment & Security Deposit
Full payment is required at the time of booking to secure the reservation. Cancellations after payment are subject to the cancellation fees in §22.
Security deposit — self-drive vehicles:
• R6,000 per vehicle, pre-authorised on a valid Visa or MasterCard credit card at collection
• This deposit doubles as the accident excess — see §9 below
• Fully refundable within 7–14 business days of return, subject to inspection and compliance with these terms
The Sterling (Caravelle tours): No security deposit required. Full payment secures the tour.
9. Damage & Accident Excess
The renter is liable for the first R6,000 of any damage, loss, or claim arising during the rental. This is the accident excess.
The R6,000 security deposit acts as the excess payment. In the event of any claim, the excess is deducted from the deposit; the balance (if any) is refunded to the renter within 7–14 business days of settlement.
ROVE's insurance covers damages ABOVE R6,000, subject to the exclusions listed below.
Not covered — renter is fully liable:
• Reckless, wilful, or negligent driving
• Driving under the influence of alcohol or drugs
• Roll-overs (any incident where the vehicle leaves all 4 wheels — includes landing on its side)
• Water submersion or salt-water damage
• Wrong fuel in tank (R20,000 charge)
• Undercarriage damage (side sills, prop shaft, diffs, exhaust)
• Damage sustained while driving outside the Western Cape
• Damage caused by exceeding speed limits (see §17)
Loose equipment (fridge, rooftop tent, awning, chairs, kitchen kit) is not covered by insurance. Loss or damage is charged directly against the deposit.
Roadside assistance included: If your vehicle is immobilised, stuck, or breaks down, ROVE will dispatch AA Roadside Assistance to your location at no additional call-out cost to the renter. Repair, recovery, and damage costs remain per the terms above.
10. Claims Handling
A R1,500 admin fee applies to all damage or accident claims.
11. Accidents
• All accidents must be reported to ROVE (+27 71 856 7153) and to SAPS within 24 hours.
• An Accident Report (AR) number must be obtained from SAPS.
• Photograph the scene, third-party details, both drivers' licences, and licence discs.
• Failure to report may void cover — the renter becomes fully liable for all costs.
12. Road Restrictions
• ROVE vehicles may be driven only on public tar and public gravel roads within the Western Cape.
• No cross-border travel. ROVE vehicles may not leave South Africa. ROVE vehicles may not leave the Western Cape.
• Recognised 4×4 tracks within the Western Cape are permitted with prior confirmation from ROVE.
• Sand dune driving is not permitted.
• We strongly recommend avoiding driving before sunrise and after sunset.
13. Vehicle Repairs
Minor repairs up to R1,500 may be effected without prior authorisation and reimbursed on submission of receipts. Repairs above R1,500 require telephonic approval from ROVE — no reimbursement will be made for unapproved repairs.
Should a mechanical fault occur that is not due to renter negligence, ROVE will replace or repair the vehicle within 24 hours where possible.
14. Air-Conditioning
The vehicle's air-conditioning system is designed for South African conditions. In extreme heat or when the vehicle is stationary, cooling performance may reduce. This is normal and not grounds for a replacement or refund.
15. Dust Ingress
Vehicles cannot be made dust-proof. Dust ingress on gravel roads is normal and not grounds for claim or refund.
16. Keys
Lost keys, keys locked in the vehicle, or key recovery costs are the renter's responsibility. ROVE cannot be held liable for accommodation, lost travel days, or personal costs incurred during key recovery.
17. Tyres
• Renter is responsible for the repair of flat or punctured tyres during the rental.
• Recommended maximum speeds: 120km/h on tar, 60km/h on gravel, 40km/h in national parks.
• Replacement tyres must be new, same brand and size, with 4mm+ tread. Used, retread, or reconditioned tyres are not acceptable.
18. Tracking
All ROVE self-drive vehicles are fitted with GPS tracking. ROVE reserves the right to repossess a vehicle if:
• The vehicle is used to break any law
• The vehicle is driven outside the Western Cape
• The vehicle continuously exceeds 120km/h
• Any term of this agreement is breached
Tracking is for monitoring and recovery only — it is not an emergency service.
19. Traffic Fines & Infringements
The renter is liable for all traffic fines, e-toll charges, and infringements incurred during the rental period, plus a R300 admin fee per fine for processing.
20. Payment Methods
• Full rental payment: EFT/bank transfer, Visa, or MasterCard
• Security deposit: Valid Visa or MasterCard credit card, embossed, in the primary renter's name
• The credit card holder must be present at collection
21. Equipment
ROVE vehicles are supplied with a full off-grid camping kit (rooftop tent or bed platform, fridge, kitchen, awning, bedding, chairs, recovery gear — full kit list provided at handover).
Loss or damage to equipment is the renter's responsibility and will be deducted from the security deposit. Insurance (per §9) does not cover loose equipment, fridge, rooftop tents, or awnings.
22. Cancellation & No-Show
Full rental payment is taken at time of booking. Cancellation fees are calculated as a percentage of the total rental amount:
• 31+ days before pickup — No fee, full refund
• 15–30 days before pickup — 25% cancellation fee
• 8–14 days before pickup — 50% cancellation fee
• 7 days or fewer / no-show — 100% cancellation fee
Early returns are non-refundable. Late collections do not extend the rental period.
Standard cancellation fees apply in the event of a Force Majeure event (see §28).
23. Substitutions
If for reasons beyond ROVE's control the reserved vehicle is unavailable, ROVE reserves the right to substitute a similar or superior vehicle at no additional cost. This does not constitute a breach of contract.
24. Taxes
All rates are quoted in South African Rand (ZAR).
25. The Sterling — Additional Terms (Caravelle Tours)
The Sterling is a driver-led experience, not a self-drive rental. In addition to the terms above:
• Minimum 2 pax, maximum 6 pax per tour
• Rate: R1,000 per person per day
• Full-day tour = 8 hours from pickup to drop-off, unless otherwise agreed
• No security deposit required
• The ROVE driver has final say on route safety, timing, and stops
• Tours run within the Western Cape only
• Excludes: entrance fees, meals, wine-tasting fees, gratuities (unless specifically included in the package)
• Cancellation policy per §22 above
26. Governing Law & Jurisdiction
This agreement is governed by the laws of the Republic of South Africa. The renter consents to the jurisdiction of the Magistrate's Court in terms of Section 45 of the Magistrate's Court Act 32 of 1944.
27. POPIA — Consent to Process Personal Information
By accepting these terms, the renter consents to ROVE processing their personal information for:
• Identity verification and rental administration
• Vehicle tracking during the rental period
• Redirection of traffic fines and e-toll charges
• Credit and background enquiries
• Retention for legal, financial, and marketing purposes
Personal information is handled in accordance with the Protection of Personal Information Act (POPIA).
28. Force Majeure
If ROVE is prevented from fulfilling this agreement due to an event beyond our control — war, riot, pandemic, natural disaster, government action, adverse weather — ROVE is relieved of its obligations during the period of force majeure. ROVE will not be liable for any loss or claim arising from such a delay. Standard cancellation fees apply.
29. Contact
ROVE Adventures
Email: info@roveadventures.co.za
WhatsApp / Phone: +27 71 856 7153
Base: Cape Town, Western Cape
© 2026 ROVE Adventures. All rights reserved.